Maintenance Requests

All requests for maintenance must be sent in writing. Please fill in the form below or email office@mppropertygroup.com.au

For urgent maintenance, renters should contact our office on (03) 5986 8188 and confirm their request in writing when able to via office@mppropertygroup.com.au

After hours, our phones divert to one of our Property Manager’s mobile phones so please call our office number (03) 5986 8188 for Urgent Repairs and leave a message.

For emergencies, please call 000 and ask for the relevant emergency service or call the SES on 132 500.

Maintenance Request Form

The difference between urgent and non-urgent repairs

Urgent repairs are defined by the law. Anything else is a non-urgent repair. A repair is non-urgent if the renter can continue to safely live in the property. Non-urgent repairs include things like a broken dishwasher or loose bathroom tiles.

List of urgent repairs

Urgent repairs must be done immediately because they make the property unsafe or difficult to live in.

Anything on this list is legally defined as an urgent repair:

• - burst water service
• - blocked or broken toilet system
• - serious roof leak
• - gas leak
• - dangerous electrical fault
• - flooding or serious flood damage
• - serious storm or fire damage
• - an essential service or appliance for hot water, water, cooking, heating, or laundering is not working
• - the gas, electricity or water supply is not working
• - a cooling appliance or service provided by the rental provider is not working
• - the property does not meet minimum standards
• - a safety-related device, such as a smoke alarm or pool fence, is not working
• - an appliance, fitting or fixture that is not working and causes a lot of water to be wasted
• - any fault or damage in the property that makes it unsafe or insecure, including pests, mould or damp caused by or related to the building structure
• - a serious problem with a lift or staircase.

These directions comply with the Rental Tenancies Act 1997.